Last week, on two different occasions, I was out running errands and got insanely hungry. One franchise I bought from had a variety of heat and eat goods that serve the purpose. The other is a local small business that makes everything from scratch. Both places are extremely popular, which means a wait but faster than going home to fix something.
While placing my order at each place, the cashier said, "And what else?"
Now, the irony was that the heat and eat place had a drive-thru, which not only would have been more convenient but I had to pass. Close decision but I've been eating too many carbs...though as the day passed, I'd regret my decision. However, when the homecooked place said the same thing, my additional order just flew out of my mouth. Not only was there a line of live orders but the online orders made the wait close to half an hour...which I've never done for a casual/fast food joint. Almost 45 minutes after placing my order, not only was I ready to eat a couple of bears but was so satisfied with my food.
As you can see, no one said anything fancy and neither cashier was pushy. Not sure if they get commissions for upselling but obviously it can raise an order to double or more. Services that sell for $10 can convert into $25 on up with the right words. What are your right words?
